On Friday 28th January Customs & Border Control (CBC) migrated the Customs Online System (COLS) to the Cayman Islands Government (CIG) eServices Sign-In platform. To facilitate this upgrade, COLS was unavailable between 7:00 pm to 9:30 pm on that date. After the upgrade, the login screen for COLS is now redirected to the Cayman Islands Government (CIG) eServices Sign-In page to authenticate agents’ login requests. Once the customer has logged in, using the same user ID and password that they have been using for COLS or other eServices applications, they are directed back to COLS.
Further information can be found in the CBC news release. You may also wish to refer to our FAQs.
COLS customers requiring assistance logging in to the new system should contact the CBC Customer Support Center on 649-4579 (press 0 and then 1) or email email@example.com.